How billing works at Move

Private health

Bupa Members First provider

Move Physiotherapy is a Bupa Members First preferred provider at our Beeliar, Booragoon and East Fremantle clinics. Bupa members with eligible extras cover may receive higher benefits at these clinics.

Benefits depend on your level of cover. Check with Bupa what you can claim. All major health funds can be claimed on the spot with HICAPS at every clinic.

Our guarantee

Satisfaction guarantee: terms

If our care doesn’t live up to what we promised, we’ll refund the out-of-pocket cost of your initial appointment. It applies at all four clinics, on these terms:

1. The guarantee applies to your initial appointment (your first appointment for a new problem).
2. Attend the follow-up appointments recommended in your treatment plan and complete your home exercise program. If you have, and you feel our care hasn’t lived up to what we promised, we’ll refund your initial appointment fee.
3. Ask for the refund within 30 days of your initial appointment, by phone on 08 6113 8062 or by email to info@movephysiotherapy.com.au.
4. If part of the fee was paid by your private health fund, Medicare or another funder, we refund the amount you paid out of pocket.
5. The guarantee covers the quality of our care and communication. It is not a guarantee of any particular clinical outcome.